Schedule & Availability
Set who works when — weekly hours, one-off exceptions, and time off. Shop closed days and time zone live here; appointment rules are under Floor & Booking.
This guide matches what you see in Ecloras today. Tap ? next to a page title anytime for a short summary and a link back here.
Schedule & Availability (Settings sidebar) is who works when for this location.
Tap a person to expand their schedule (one person open at a time). Default schedule is the weekly days and times. Schedule Exceptions covers one-off day hours and Time off ranges — add or remove there; changes autosave after a short pause (you’ll see Saving… then Saved). Use Retry if a save fails. Shop rules (time zone and shop closed days) is collapsed by default and also autosaves. Appointment settings — notice to book, how far ahead clients can book, minutes between appointments, hours notice to cancel or reschedule online, and client waiver / consent — live under Settings → Floor & Booking. The booking payment note under Total is under Settings → Payments & Checkout. That cancel notice is what shows or hides Cancel visit for scheduled appointments on the client status page and Lookup booking. Queue guests use Settings → Floor & Booking → Queue settings → Allow clients to cancel queue online.
Online queue is under Settings → Floor & Booking, not Schedule & Availability.
Visit length is on Services. Client reminder emails are under Settings → Client Communications → Notifications.
Common questions
Why don’t I see slot size anymore?
Start-time spacing is set automatically. How long a visit lasts still comes from each service’s duration on Services.
Where did reminder emails go?
Settings → Client Communications → Notifications. Schedule & Availability is for staff schedules, time zone, and shop closed days.
Where did online queue settings go?
Settings → Floor & Booking → Queue settings. Appointment notice, days ahead, buffer, and cancel notice are under Appointment settings on that same page.
Where did notice to book and cancel notice go?
Settings → Floor & Booking → Appointment settings. Schedule & Availability keeps time zone, shop closed days, and staff schedules.
Where do I set a client waiver?
Settings → Floor & Booking → Client waiver / consent.
Where do I edit the pay-at-visit note?
Settings → Payments & Checkout → Booking payments → Booking payment note. It appears under Total on the public booking summary. Clear the text to hide it.
Why is nobody listed?
Assign the person to this location in Settings → Team & Access → Team.
Why are there no times on the website?
The day may be off, the location may be closed, the person may have time off, or the time is inside the minimum-notice window.
How do I open one day with different hours?
Expand that person, open Schedule Exceptions, add the date and times, then save — it autosaves (no separate Save weekly hours). Open hours merge with their weekly schedule. Mark Closed to block the whole date.
Where is time off?
Under Schedule Exceptions for that person — same tab as one-off day hours. Add a start and end date; it autosaves with the rest of their schedule.
What’s the difference between notice to book and the online queue?
Notice to book (minutes or hours) under Appointment settings only applies to scheduled appointment times. The online queue uses the live queue — that notice doesn’t apply. Set Minimum wait under Queue settings if you want queue starts at least that far out (for example 10 minutes so people at home aren’t booked for now).
How do clients cancel online?
Settings → Floor & Booking → Appointment settings → Hours notice to cancel or reschedule online controls Cancel visit for scheduled appointments on the client status page and Lookup booking. 0 means they can cancel until the visit starts. For online queue, Settings → Floor & Booking → Queue settings → Allow clients to cancel queue online turns Cancel visit on or off while they’re still waiting. After cancel, their status page confirms it and offers Book again.
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