Client emails

This guide matches what you see in Ecloras today. Tap ? next to a page title anytime for a short summary and a link back here.

Client emails (Settings sidebar) is where you edit the messages clients get for the waitlist and appointments.

Each template starts from an Ecloras base. Save your own subject and body to add check-in notes or house instructions. Reset to base clears your copy. Your logo, theme, and colors from Look & copy wrap every send so mail matches your booking site, and the live preview matches that. A short “not a marketing email” note sits in the footer automatically. Password reset and staff invite emails stay on Ecloras — you cannot edit those.

Common questions

What can I change?

Waitlist confirmation, appointment confirmation, reminder, cancel, spot released (late auto-remove), reschedule, and checkout receipt emails — subject and body. Insert placeholders from the toolbar for names, times, amounts, and links. Cancel and spot-released emails include a Book again button.

Do emails match my site theme?

Yes. Client emails use your Look & copy theme, accent, and button colors so they feel like the same brand as your booking site.

Will this change other studios?

No. Your edits only apply to your studio. The shared base stays under Ecloras Email Settings.

How do I undo my changes?

Open the template and tap Reset to base.

Where are password reset emails?

Those stay with Ecloras. Only client-facing booking emails are here.