Floor & Booking
Booking mode, how staff run the floor, online queue rules, appointment notice windows, and the client waiver — all in one place under Settings.
This guide matches what you see in Ecloras today. Tap ? next to a page title anytime for a short summary and a link back here.
Floor & Booking (Settings sidebar) uses sub-tabs: Booking, Online queue, Floor & queue, and Policies. Changes autosave — you’ll see Saving… then Saved.
Booking mode: pick Public waitlist, Online booking, or Neither. With Online booking, Booking options lets you turn on Allow group & family booking and Also offer a general waitlist.
How staff run the floor: Queue only, Appointments only, or Queue & appointments. Queue stays in navigation in every mode. Queue only hides Calendar; Appointments only keeps Calendar but turns off the online queue.
Queue settings: master control Offer live queue (Get in Today). When on: join rules (cancel online, short-notice confirm, minimum wait, time to get here / grace), Queue timing (Live chair time vs Booked appointment times), and Queue behavior (Do nothing vs Automatically remove them after grace). When off — or Appointments only — queue detail controls collapse; saved values are kept.
Appointment settings: notice to book, days ahead, minutes between appointments, and hours notice to cancel or reschedule online.
Client waiver / consent: waiver text plus Require agreement to book. Turning require off keeps the text saved.
Booking payment note and Track payments at checkout live under Settings → Payments & Checkout.
Common questions
Where did Booking mode go?
Settings → Floor & Booking — Booking mode at the top.
Where are Services and Hours?
Settings sidebar → Services and Schedule & Availability.
Do late online queue clients lose their spot?
Only if Queue behavior is set to Automatically remove them — and only while they are still Not arrived. The card turns Late when arrive-by passes; auto-remove then clears them as a no-show and emails them. People still waiting behind them move up — their estimated start and arrive-by update on the status page. That check runs while any dashboard page is open, while their status page is open, when someone else joins the online queue, and once a day with the reminder job. Arrived or I’m here stops auto-remove; Undo arrived / Not here yet turns it back on. Otherwise Late stays until staff Walkout.
What’s Time to get here / grace?
Minutes after they join the online queue to reach the shop (or by their estimated turn, whichever is later). That arrive-by deadline is their grace period — not the wait time we quote. Example: join at 10:45 with 15 minutes grace → arrive by 11:00; if estimated start is later than that, arrive-by moves to the start time.
When does Automatically remove them run?
Right after the arrive-by time, on the next Queue refresh (about every 30 seconds while Queue is open) or when a new online queue booking runs. Leaving Queue open is enough — you don’t need to Walkout by hand. The Late badge alone is not the removal; removal turns the visit into a no-show and takes it off Waiting.
What does Minimum wait do?
It pushes the booked estimated start at least that many minutes from join. The wait we show matches that real start — it is not a fake floor on top of an immediate booking.
What is Confirm clients can make short-notice times?
When on, clients booking a start within that many minutes (default 20) see a second confirmation — same style as the leave warning — asking if they can make it by that time before the booking finishes. Turn it off or change the minutes under Queue settings.
What’s the difference between Live chair time and Booked appointment times?
Live chair time stacks unfinished visits from now and uses Start / Finish. Booked appointment times uses each visit’s scheduled start and end for wait math, while Queue still shows today’s floor.
How do I hide Queue or Calendar?
Under How staff run the floor, pick Queue only to hide Calendar. Queue stays available in every mode. Appointments only keeps Queue and Calendar but turns off the online queue on the booking site.
Why do clients still see Get in now?
Get in now / Get in soon show on the booking site when the floor is Queue only or Queue & appointments, and Offer live queue is on under Floor & Booking. Choose Appointments only to hide it, or turn Offer live queue off.
Why are open times still held for people who haven’t sat yet?
With Live chair time, unfinished visits stack from now so the next walk-in waits their turn. With Booked appointment times (or Appointments only), each visit holds its scheduled start–end instead.
How do I turn off checkout and payments?
Settings → Payments & Checkout → Payments & checkout → turn off Track payments at checkout. Queue Finish completes visits; Checkout, Walk-in sale, and sales Reports are hidden. Booking and the calendar stay the same.
Where did Payments & checkout go?
Settings → Payments & Checkout — at the top (moved from Floor & booking).
How do I add a client waiver?
Under Floor & Booking → Client waiver / consent, enter waiver text and turn on Require agreement to book. Clients see it on Details and must check the box when required. Acceptance is saved on the visit notes.
How do I change the pay-at-visit note on booking?
Settings → Payments & Checkout → Booking payments → Booking payment note. Edit the text under Total on the public booking summary, or clear it to hide.
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