Support inbox
View and reply to support tickets from Help → Support. Statuses include new, read, in progress, and closed.
This guide matches what you see in Ecloras today. Tap ? next to a page title anytime for a short summary and a link back here.
Staff with Support inbox permission view and reply to tickets submitted from Help → Support.
Statuses include new, read, in progress, and closed. Closed tickets can be reopened to in progress when needed.
Common questions
Who can open Support inbox?
Only roles with Support inbox view access—not every manager by default.
Where do tickets come from?
Users submit them from the Help page Support dialog.
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